Frequently Asked Questions

How do I place an order on your website?

Placing an order is easy! Simply browse our website, select the product you want, and click "Add to Cart." When you're ready to complete your purchase, go to your cart, review your items, and click "Proceed to Checkout." Follow the on-screen instructions to enter your shipping and payment information to finalize your order. 

How do I care for my saree?

For most sarees, we recommend dry cleaning to preserve the fabric's texture, color, and intricate details. However, some sarees can be hand-washed with cold water and mild detergent. Always refer to the care label on your saree for specific instructions.

How long will it take for my order to arrive?

Delivery times vary based on your location. Typically, domestic orders are delivered within 5-7 business days, and international orders may take 10-15 business days. You can track your order through the link provided in your confirmation email.

What is your return/exchange policy?

We accept returns and exchanges Follow Our Return & Exchange Policy, as long as the item is in its original condition with tags attached. Customized or sale items are non-returnable. Visit our Returns & Exchanges page for detailed information.

How can I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number on our Order Tracking page to check the status of your shipment.

Can I customize my order?

Yes, we offer customization services for select sarees. You can request alterations like blouse stitching, sari length adjustments, or specific fabric preferences. Contact us before placing your order to discuss your customization needs.

What payment methods do you accept?

We accept all major credit cards, debit cards, and secure payment options like PayPal, GPay, PhonePe or Paytm. You can also choose to pay via bank transfer in select regions.

Do you ship internationally?

Yes, we ship worldwide! Shipping rates and delivery times vary by location. Please refer to our Shipping Information page for details on international shipping.

Can I cancel or modify my order after placing it?

If you need to make changes to your order or cancel it, please contact us within 24 hours of placing the order. After this time, we may not be able to make modifications as the order will have already been processed.

How do I contact customer support?

You can reach our customer support team via email at support@mayavinari.com, or by calling us at (+91) 9933179119 or by WhatsApp (+91) 9933179119. We are available Monday to Sunday, 9 AM to 7 PM.